Terms & conditions

This page tells you the terms on which you may make use of our website www.qgoonline.com (“Site”), and includes the following sections:

These terms DO NOT apply to our other online portals intended for use by our suppliers or our customers, the links to which may be found on our Site and which are subject to separate terms of use.

Please read these Terms of Use carefully before you start to use the site. By accessing, visiting or using our Site, you indicate that you accept these Terms of Use and that you agree to abide by them. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS OF USE, PLEASE DO NOT ACCESS, VISIT OR USE OUR SITE.

Information about us.
The Site is operated and hosted by Qgo Travel and Tourism Company
Registered name: Qgo Travel and Tourism Company W.L.L
Country of incorporation: Kuwait
Registered address: P.O.Box 5798 Safat 13058, Kuwait.

No reliance on information posted.
This Site is purely a public resource of general information about our company which is intended, but not promised or guaranteed, to be correct, complete, and up-to-date. No information or materials posted on or available our Site, including, but not limited to, facts and figures representing or relating to our product offering, are intended to amount to advice on which reliance should be placed. We, therefore, disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.

Accessing our site
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable at any time or for any period.
From time to time, we may restrict access to some parts of our Site, or our entire Site, to any users.
You are responsible for making all arrangements necessary for you to have access to our Site. You are also responsible for ensuring that all persons who access our Site through your computer or your internet connection are aware of these terms and that they comply with them.

Prohibited use.
When accessing or using our Site, you may use our Site only for lawful purposes and must comply with the provisions of this section setting out the prohibited uses of this Site.

You may not use our Site:

In any way that breaches any applicable local, national or international law or regulation
In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
For the purpose of harming or attempting to harm minors in any way;
to transmit, or procure the sending of, any unsolicited or unauthorized advertising or promotional material or any other form of similar solicitation (spam) to any addresses mentioned on our Site or otherwise made available via our Site; and/or to knowingly transmit any data, send or upload any material that contains viruses, spyware, Trojan horses, worms, time-bombs, keystroke loggers, spiders, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree

Not to reproduce, duplicate, copy or re-sell any part of our Site without our prior written permission or except as expressly permitted in these terms of use; and/or not to access without authority, interfere with, damage or disrupt any part of our Site, any equipment or network on which our Site is stored, any software used in the provision of our site, or any equipment or network or software owned or used by any third party.

Intellectual Property rights.
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy and may download extracts, of any page(s) from our Site for your personal reference and you may draw the attention of others within your organization to material posted on our Site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our Site must always be acknowledged.

You must not use any part of the materials on our Site for commercial purposes without obtaining a license to do so from us or our licensors.

If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Our liability
The material displayed on our Site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including:
loss of income or revenue;
loss of business;
loss of profits or contracts;
loss of anticipated savings;
loss of data;
loss of goodwill;
wasted management or office time; and
whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Restrictions on uploading material sights to our site and modifying contents.

You have no right to upload any material of our Site or in any way modify or interfere with its contents.

Virus hacking & other offenses
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs, spiders or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.

By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.


Changes, Cancellations and/or Refunds Policy

I understand the fare/rate/price conditions of my ticket/document relating to Changes, Cancellations and/or Refunds (from the airline/hotel/service provider/supplier) are advised at the time of purchase.


I understand that If, after my purchase with Qgoonline has completed, I wish to change my booking in any way, Qgo will try to accommodate these changes but it may not always be possible to do so. All changes are subject to availability and I will be required to pay any increase to the cost of my booking as a result of your changes.


I understand that certain travel arrangements may not be amended/canceled after they have been confirmed/ticketed/vouchered and any alteration/cancellation could incur a cancellation charge of up to 100%.


I understand that I need to notify Qgoonline with these changes, amendments and/or cancellation request at least 48 hours before departure/check-in/service date. This notification request for changes must be made in writing and communicated via email to help@qgoonline.com .


I understand that Qgoonline will apply service/administration fee of KWD15/- (equivalent to USD45/-), per ticket, in addition to any fare/rate difference and change/cancellation penalty fees from the airline/hotel/service provider/supplier.


Linking to our site
Upon our written permission only you may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. We reserve the right to withdraw linking permission without notice. You must not establish a link from any website that is not owned by you.

Our Site must not be framed on any other site, nor may you create a link to any part of our Site other than the home page by way of so-called “deep linking”.

If you wish to make any use of material on our Site other than that set out above, please use the Contact us form.

Jurisdiction and applicable law
The Swiss courts will have exclusive jurisdiction over any claim arising from or related to, a visit to our Site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Switzerland.

Changes to our site and these terms
We update our Site from time to time and may change its content at any time. If the need arises, we may suspend access to our Site, or close it indefinitely. Any of the material on our Site may be out of date at any given time, and we are under no obligation to update such material.

We may revise these Terms of Use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms of Use may also be superseded by provisions or notices published elsewhere on our Site.

Our Trademarks
“qgoonline.com” is a registered trademark of Qgo Travel and Tourism Comapny.

Your Concern
If you have any concerns about material which appears on our Site, please use the Contact us form.